Strenesse AG takes the protection of your personal data seriously. Personal data collected on your visits to our websites are processed and used in accordance with the relevant data protection regulations.
When you visit our websites, we store the pages that you visit, the date and duration of your visit, the website from which you visited our pages and – for technical reasons and for the duration of your visit only – your current IP address. Personal data is only stored beyond your visit to our website if you submit such data yourself, e.g. when completing a contact message form.
If you decide to place an order, we ask you for your name, address, e-mail address, date of birth and telephone number. We require your name and address in order to process your order. Likewise, we require your telephone number for orderly and smooth processing of your order; we may need to call you if questions arise in the processing of your order. We do not use your telephone number for any other purpose and will neither call you nor send you a text message without good reason. Your e-mail address is required to confirm your order. Your date of birth is essential if you choose a method of payment which requires us to run a creditworthiness check, as it is an additional means of identification that distinguishes you from other users.
If you are a registered user and log into your personal "My Account", the same details are collected. This also applies when you enter for a competition, for example. Your e-mail address plus your choice of password serves as your login data. Registration has the advantage that the personal details you have entered once can be used again in further orders, saving you the often time-consuming process of re-entering this information. As a non-registered customer, you have to re-enter your personal details in full for every order.
Where highly sensitive information such as credit card details is concerned, as a registered "My Account" user you have the option of entering only part of your credit card details and omitting other information relevant for payment. This gives you additional protection of your data; however, please note that credit card details, like all personal information, are protected by encrypted transmission and secure storage procedures and thus cannot be accessed by third parties.
Strenesse AG processes and uses personal data for dealing with your enquiries and orders only to the extent required in each case.
Your personal details are used by Strenesse Online Shop to process your order and payment. As we have commissioned an external service provider to handle orders and process further enquiries, your data must be transferred to this company for the purposes of order processing. For this purpose, your data is transferred to the company Docdata Fashion Services GmbH, Ludwigstraße 45, DE- 85399 Hallbergmoos.
If you select "invoice payment" (payment on account) as your method of payment, your personal data is transferred to our external service provider to check your creditworthiness and address.
For orders within Germany, we obtain information on your previous payment behaviour from the company telego! GmbH, Mehlbeerenstraße 4, 82024 Taufkirchen, Deutschland. and from Bürgel Wirtschaftsinformationen GmbH & Co.KG, Postfach 500 166, D-27701 Hamburg. In the event of sustained arrears in payment on orders within Germany, your personal details will be transferred to the collection agency infoscore Forderungsmanagement GmbH, Rheinstrasse 99, 76532 Baden-Baden. All our service providers are naturally under the obligation to maintain the principles of data secrecy law.
Your personal details are not transferred or otherwise passed to any other third parties. Strenesse AG does not trade in personal information.
Please note that your submission of personal details in our online shop is purely voluntary.
If you request information on products and services of Strenesse AG, after provision of the required information or service we may use your personal details to contact you by e-mail and enquire whether the information was useful and whether you require more information. If you do not agree to this procedure, you can inform us at any time and request that your personal details are blocked or deleted. When you order the Newsletter you will receive an e-mail asking you to confirm your newsletter subscription. This ensures that your personal details have not been used by a third party. You can naturally cancel the Newsletter at any time.
Strenesse AG uses cookies to track the preferences of our website users and enable us to optimize the website in line with this information. Cookies are tiny files which are stored on your computer. They make website navigation easier and help us to identify the most popular pages and offers presented on our website. You can naturally use our website without storing cookies on your computer; to do this, simply change your browser settings.
Strenesse AG uses an array of technical and organizational security processes to protect your personal data stored with us. We regularly align our security operations to new technological developments and optimize them continuously.
On request we are happy to give information concerning our storage of your personal details, the precise details stored and, if applicable, their origins and the purpose of their storage.
If you have questions on data protection or on the processing and use of your personal data, please contact us by e-mailing: service@strenesse.com.
