General Terms and Conditions of Strenesse AG for the use of Strenesse Online Shop
§ 1 General - Scope
By submitting an order, the customer ("Purchaser") agrees to accept the following General Terms and Conditions of Strenesse AG ("STRENESSE") for the use of STRENESSE Online Shop ("STRENESSE Shop").
§ 2 Formation of the contract
STRENESSE shall retain the right to refuse acceptance of orders
submitted to the STRENESSE Shop. Acceptance of an order is at the sole
discretion of STRENESSE. If an online order is not carried out by
STRENESSE, the STRENESSE Shop shall inform Purchaser immediately.
(2) The order submitted by Purchaser on the website http://www.strenesse.com
constitutes an offer to form a sale contract. A sale contract is only
formed upon the shipment of the ordered product and the sending of an
accompanying shipment confirmation.
Unless expressly stated otherwise in the article description, all
articles are supplied without the items of decoration pictured.
§ 3 Content of the contract
text of the contract (the submitted order) is not stored by STRENESSE
and cannot be accessed after the order procedure is completed.
§ 4 Delivery
(1) Unless otherwise agreed, delivery is ex works to the delivery address specified by the purchaser.
All details concerning availability, carriage and delivery of a product
are given solely as estimations and approximate guidelines and are not
intended to be binding or guaranteed delivery or shipping information.
If Strenesse AG discovers while processing the order that the products
you have ordered are not available, you will be informed separately by
e-mail. No contract of sale is established for the non-available goods.
§ 5 Prices - Terms of payment
(1) All prices given in the STRENESSE Shop include statutory Value Added Tax.
(2) Strenesse AG accepts the payment options displayed during the order
process, such as payment by credit card, payment by direct debit,
by PayPal or payment against invoice. Purchaser may elect to pay for
the goods by invoice (on account), by bank direct debit or by card. If
Purchaser chooses invoice payment, the payment amount is due 14 days
after receipt of the goods. If Purchaser has already returned individual
articles listed in an invoice, the price of the returned articles may
be deducted from the total invoice amount.
cases of justified interest, Seller [STRENESSE] runs an automatic
credit check on Purchaser during the order procedure by applying to a
credit reference agency such as BÜRGEL
AG. The results of this credit check determine the opportunity to order
and methods of payment offered to Purchaser by Seller [STRENESSE]. In
particular, the results of this automatic credit check determine whether
Seller [STRENESSE] offers options of payment by credit card or invoice
to Purchaser. Where a credit risk is indicated, Seller [STRENESSE]
shall also be entitled to withdraw wholly or in part from any existing
contracts where Purchaser has failed to pay the purchase price when due
despite being in receipt of reminders.
(3) Discounts may only be deducted with express written agreement.
(4) If Purchaser falls into arrears STRENESSE shall be entitled to charge reminder fees of an all-in sum of EUR 5.00.
In addition, Purchaser undertakes in the event of arrears to reimburse
all costs caused by appropriate actions taken to collect the unpaid
amount, including legal costs, statutory rate of interest on arrears,
expenses, costs of collection(including costs of commissioning an
approved collection agency and lawyer's costs) and processing costs.
Purchaser shall only be entitled to offset invoice amounts in cases
where his/her claims are undisputed, res judicata or acknowledged by
(6) During the order process, Strenesse AG may order an automatic credit
rating check to be conducted on the customer by one of the credit
information services listed below in cases of justified interest. The
result of the credit rating check will determine the type of payment
option offered to the customer during the concrete order process.
accumio finance service GmbH, Postfach 101229, 69002 Heidelberg
Bürgel Wirtschaftsinformationen GmbH & Co. KG, Gasstraße 18, 22761 Hamburg
CEG Creditreform Consumer GmbH, Hellersbergerstraße 11, 41460 Neuss
Deutsche Post Direkt GmbH, Sträßchensweg 10, 53113 Bonn.
§ 6 Delivery - Shipping Costs
(1) Standard shipping: STRENESSE Shop delivers orders within Germany for a flat-fee shipping charge of EUR 4.90. For Austria and the Benelux countries this flat-fee shipping charge is EUR 8.90.
(2) Express shipping: Express shipping is only possible on orders within Germany and incurs a flat-fee shipping charge of EUR 12.50.
The delivery period will be extended upon the occurrence of industrial
dispute, particularly strikes and lock-outs, and of unforeseen obstacles
beyond the control of STRENESSE, including disruptions to business
operations and delays in the supply of essential materials, insofar as
such obstacles can be demonstrated to have a substantial impact on the
delivery of the goods. This shall also apply to the occurrence of such
circumstances at our sub-contractors. STRENESSE shall also bear no
liability for the circumstances described if they occur during an
existing delay. STRENESSE shall inform Purchaser as soon as possible of
the beginning and end of such obstacles.
§ 7 Right to Exchange and Return Goods Free of Charge
goods purchased in the STRENESSE Shop may be returned free of charge by
Purchaser without specifying a reason by sending to the following
Germany, Austria, Benelux:
Strenesse Online Shop
Amshamer Straße 2
possible, the return address label (postage paid) enclosed with the
order should be used for the return shipment. The returned goods must be
in a condition corresponding to normal use in trying them on - as would
have been possible in a shop, for example - and must have all original
labels still attached. If goods are returned in a condition of
deterioration consistent with use above and beyond this normal use,
STRENESSE reserves the right to demand compensation.
§ 8 Transfer of Risks - Transport Damage
If goods are supplied with visible damage to packaging or content,
Purchaser shall complain immediately to the delivery agent and refuse
acceptance of the goods, notwithstanding his/her warranty rights, and
shall immediately contact the STRENESSE Shop by e-mail at email@example.com,
by calling the hotline +49 (0) 49 (0)1805 25 52 17* or by another
method (regular mail), to enable STRENESSE to exercise its rights
against the delivery agent if applicable.
(2) Risk is transferred to Purchaser upon acceptance of the consignment.
§ 9 Retention of Title
Goods remain the property of STRENESSE until payment has been made in full.
§ 10 Disclaimer of Liability for External Links
has no influence on the contents of any links to other suppliers on
this website and therefore cannot provide any guarantee or accept any
liability for these contents. The respective supplier or site operator
is always responsible for the contents of these sites. The linked sites
were checked for possible statutory violations and infringements at the
time of linking. Illegal contents were not visible at that time, but
permanent surveillance of the contents of linked sites is unreasonable
without specific reason to suspect a legal infringement. Such links are
removed immediately if legal infringements are discovered.
§ 11 Applicable Law
law shall apply exclusively with the exclusion of the UN Convention on
the International Sale of Goods (CISG), even if Purchaser's place of
residence is outside Germany.
§ 12 Complaints
may address any complaints concerning the circumstances of formation of
the contract or the method of its execution to:
Telefon +49 (0)1806 25 52 17*
* 0,20 €/line from German fixed-line phones; max. 0,60 €/line for calls from German mobile networks; international calls may vary
§ 13 Website provider
The website provided at the domain www.strenesse.com is operated by
Company headquarters: Nördlingen
Registration court: Augsburg, Commercial Register No. 2034
VAT ID.: 812863343
Chairman of the Supervisory Board: Wolfgang Deml
CEO: Gerd Strehle