Questions about your order?
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Security of Online Payments at STRENESSE:

The Online Store uses the security software SSL (Secure Socket Layer) with a 256-bit encryption. This is an asymmetric encryption method on the Internet that protects your payment information during transmission against tapping and manipulation. For this reason, it is not possible for unauthorized individuals to get access to these data while being transmitted (Data Protection Policy).

At the Online Store, you can choose from the following payment methods:

1. Payment on Invoice (only within Germany)

The convenient option of payment on invoice is generally possible with your first order at the Online Store (only up to an order value of EUR 599). To offer enough time to view your ordered items, payment is due 14 days after receipt of the order. If you return articles from an order, you can deduct the price of these returned articles from the invoice total to be paid.

Please note: BPayment on invoice is only possible for orders if your billing address does not differ from your shipping address. Payment on invoice is currently only available for orders within Germany.

STRENESSE reserves the right to carry out an automated credit check and/or billing address validation in order to avoid payment defaults. Please find detailed information on this check or validation in the Data Protection Policy.

Depending on the result of this automated credit check and/or billing address validation, STRENESSE reserves the right to exclude certain methods of payment in an individual case. Thus, the payment method finally offered by STRENESSE may vary from the payment method initially selected by the Customer.

STRENESSE is entitled to demand reminder fees of EUR 5.00 for the 2nd dunning level.

Why isn’t it possible to pay on invoice?

STRENESSE uses your personal information to process your order. As part of your order, we carry out an address and credit check. As a result, the option of ordering and paying on invoice may be excluded although this payment was initially your selected method of payment.

When ordering, STRENESSE automatically reviews the amount of the ordered goods. A payment on invoice is currently only possible up to a maximum order amount of EUR 599. If you recently placed an order and payments are still outstanding, or if your current order value is higher than EUR 599, the option of ordering on invoice may be excluded for your order. We apologies for any inconvenience caused – however, this procedure enables STRENESSE to offer payment on invoice as a long-term option at the Online Store.

STRENESSE Bank Account Details

If you have mislaid the bank account transfer form included with your order, please transfer the amount to the following account:

Account holder Strenesse New GmbH
Credit Institution Deutsche Bank Aalen
Bank account number 113133301
Bank sort code 613 700 86
IBAN DE18 6137 0086 0113 1333 01

Please ensure that the correct invoice number as well as customer number are stated as the details of payment, otherwise STRENESSE will be unable to assign this payment to your order.

2. Payment per Credit Card

Payments to STRENESSE can be made by the most popular credit card types: Visa, MasterCard and American Express. To protect your payment data, STRENESSE uses the latest technology. Furthermore, all your entered data are transferred via a 256-bit SSL encryption.

When placing an order with payment per credit card, the order amount is first reserved on your credit card (authorization) and only debited from your card when the order is shipped.

Please ensure that your credit card number, its validity period, 3-digit verification number as well as 3D security code are entered correctly. The 3D security code can be requested from your credit institution.

3. Payment via PayPal

PayPal is an online payment service, which can be used to pay at the Online Store. This service of PayPal is free of charge.
Your bank account or credit card details are stored solely at PayPal. Therefore, your payment details are not transmitted via the Internet for each single online purchase.
When paying via PayPal you use the stored personal bank or credit card details on your PayPal account, which saves you to enter your payment details for each single order anew.
PayPal payments are made rapidly. As soon as the amount is accredited to the account of STRENESSE, your order will be shipped.

How to use PayPal?

  • Open a PayPal account at
  • Link your bank account or credit card with your PayPal account
  • You can now start paying with PayPal

For more information on PayPal, click here.