Shipping & delivery



Shipping costs


Germany: 4,95 €


Austria / Netherlands / Luxembourg / France / Belgium: 9.95 €


Italy / Poland / Spain / Czech Republic / Bulgaria / Estonia / Finland / Ireland / Croatia / Latvia / Lithuania / Romania / Slovakia / Slovenia / Hungary: 13.95 €


Shipping cost for all countries are independent from order value and method of payment.

Shipping & delivery



Shipping costs


Germany: 4,95 €


Austria / Netherlands / Luxembourg / France / Belgium: 9.95 €


Italy / Poland / Spain / Czech Republic / Bulgaria / Estonia / Finland / Ireland / Croatia / Latvia / Lithuania / Romania / Slovakia / Slovenia / Hungary: 13.95 €


Shipping cost for all countries are independent from order value and method of payment.

Shipping & delivery



Shipping costs


Germany: 4,95 €


Austria / Netherlands / Luxembourg / France / Belgium: 9.95 €


Italy / Poland / Spain / Czech Republic / Bulgaria / Estonia / Finland / Ireland / Croatia / Latvia / Lithuania / Romania / Slovakia / Slovenia / Hungary: 13.95 €


Shipping cost for all countries are independent from order value and method of payment.

Delivery


The Strenesse Online Store delivers to the following countries: Germany, Austria, Netherlands, Luxembourg, France, Denmark, Belgium, Italy, Poland, Spain, Czech Republic, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary.


If you would like to order Strenesse from a country outside the EU, please visit the online store of our partner: www.claudiasebire.com; here, you can find an overview of shipping areas. The available items in our partner's online store may vary from the Strenesse online store.

Delivery


The Strenesse Online Store delivers to the following countries: Germany, Austria, Netherlands, Luxembourg, France, Denmark, Belgium, Italy, Poland, Spain, Czech Republic, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary.


If you would like to order Strenesse from a country outside the EU, please visit the online store of our partner: www.claudiasebire.com; here, you can find an overview of shipping areas. The available items in our partner's online store may vary from the Strenesse online store.

Delivery


The Strenesse Online Store delivers to the following countries: Germany, Austria, Netherlands, Luxembourg, France, Denmark, Belgium, Italy, Poland, Spain, Czech Republic, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary.


If you would like to order Strenesse from a country outside the EU, please visit the online store of our partner: www.claudiasebire.com; here, you can find an overview of shipping areas. The available items in our partner's online store may vary from the Strenesse online store.

Shipping address


We will deliver your order to any address within the delivery area of your choice, so you may specify any delivery address that differs from your billing address. The billing address must always be your main place of residence. For security reasons, delivery to a delivery address other than the billing address is only possible with payment by credit card or PayPal.

Strenesse New GmbH identifies you as a customer via the billing address and carries out a credit check (data protection) if necessary to avoid payment risks. Therefore it is important that you always give us your personal, private address, even if you want to receive the delivery e.g. to your workplace.

If you would like your order to be delivered to an address other than your billing address, e.g. to your workplace, relatives, friends or neighbours, please enter this address in the order process or in your customer account at "Your personal data" after clicking on "Different delivery address"

Shipping address


We will deliver your order to any address within the delivery area of your choice, so you may specify any delivery address that differs from your billing address. The billing address must always be your main place of residence. For security reasons, delivery to a delivery address other than the billing address is only possible with payment by credit card or PayPal.

Strenesse New GmbH identifies you as a customer via the billing address and carries out a credit check (data protection) if necessary to avoid payment risks. Therefore it is important that you always give us your personal, private address, even if you want to receive the delivery e.g. to your workplace.

If you would like your order to be delivered to an address other than your billing address, e.g. to your workplace, relatives, friends or neighbours, please enter this address in the order process or in your customer account at "Your personal data" after clicking on "Different delivery address"

Shipping address


We will deliver your order to any address within the delivery area of your choice, so you may specify any delivery address that differs from your billing address. The billing address must always be your main place of residence. For security reasons, delivery to a delivery address other than the billing address is only possible with payment by credit card or PayPal.

Strenesse New GmbH identifies you as a customer via the billing address and carries out a credit check (data protection) if necessary to avoid payment risks. Therefore it is important that you always give us your personal, private address, even if you want to receive the delivery e.g. to your workplace.

If you would like your order to be delivered to an address other than your billing address, e.g. to your workplace, relatives, friends or neighbours, please enter this address in the order process or in your customer account at "Your personal data" after clicking on "Different delivery address"

Delivery times


We usually deliver your order within Germany within 2 - 3 working days. For orders received after 2 pm on Fridays, the delivery time is usually 3 - 4 working days.


The delivery time for orders to Austria, the Netherlands, Belgium, Luxembourg and Italy is 3 to 4 working days.

Delivery times


We usually deliver your order within Germany within 2 - 3 working days. For orders received after 2 pm on Fridays, the delivery time is usually 3 - 4 working days.


The delivery time for orders to Austria, the Netherlands, Belgium, Luxembourg and Italy is 3 to 4 working days.

Delivery times


We usually deliver your order within Germany within 2 - 3 working days. For orders received after 2 pm on Fridays, the delivery time is usually 3 - 4 working days.


The delivery time for orders to Austria, the Netherlands, Belgium, Luxembourg and Italy is 3 to 4 working days.

Shipment tracking


As soon as your order has left our logistics centre and has been handed over to our shipping partner DHL, you will be notified by e-mail. In this message you will find the tracking number associated with your parcel, which you can use to view information on the shipping status of your shipment at www.dhl.com.

Shipment tracking


As soon as your order has left our logistics centre and has been handed over to our shipping partner DHL, you will be notified by e-mail. In this message you will find the tracking number associated with your parcel, which you can use to view information on the shipping status of your shipment at www.dhl.com.

Shipment tracking


As soon as your order has left our logistics centre and has been handed over to our shipping partner DHL, you will be notified by e-mail. In this message you will find the tracking number associated with your parcel, which you can use to view information on the shipping status of your shipment at www.dhl.com.

Lost shipment


As soon as your parcel leaves our logistics centre, you will receive a shipping confirmation by e-mail. If you do not receive your parcel within five business days (for international delivery seven business days), please contact our customer service. You can reach us at any time by e-mail at service@strenesse.com.


You can reach us via phone at +49 9081 807 404*

Monday - Friday between 9 am - 7 pm

Saturdays between 9 am - 4 pm

Call to the German landline network of Deutsche Telekom, costs may vary depending on provider and from mobile network

Lost shipment


As soon as your parcel leaves our logistics centre, you will receive a shipping confirmation by e-mail. If you do not receive your parcel within five business days (for international delivery seven business days), please contact our customer service. You can reach us at any time by e-mail at service@strenesse.com.


You can reach us via phone at +49 9081 807 404*

Monday - Friday between 9 am - 7 pm

Saturdays between 9 am - 4 pm

Call to the German landline network of Deutsche Telekom, costs may vary depending on provider and from mobile network

Lost shipment


As soon as your parcel leaves our logistics centre, you will receive a shipping confirmation by e-mail. If you do not receive your parcel within five business days (for international delivery seven business days), please contact our customer service. You can reach us at any time by e-mail at service@strenesse.com.


You can reach us via phone at +49 9081 807 404*

Monday - Friday between 9 am - 7 pm

Saturdays between 9 am - 4 pm

Call to the German landline network of Deutsche Telekom, costs may vary depending on provider and from mobile network

DHL


If DHL cannot find you or a member of your family at the specified delivery address in person, the parcel will be deposited in your letterbox or with a neighbour, provided the dimensions allow it. Alternatively, DHL will transport your shipment to the nearest DHL branch, DHL agency or packing station or to the nearest branch of the service partner in the destination country. You can pick up your shipment according to the DHL notification information. The collection must take place within the period specified on the notification card. After this period, the parcel will be returned to Strenesse.

DHL


If DHL cannot find you or a member of your family at the specified delivery address in person, the parcel will be deposited in your letterbox or with a neighbour, provided the dimensions allow it. Alternatively, DHL will transport your shipment to the nearest DHL branch, DHL agency or packing station or to the nearest branch of the service partner in the destination country. You can pick up your shipment according to the DHL notification information. The collection must take place within the period specified on the notification card. After this period, the parcel will be returned to Strenesse.

DHL


If DHL cannot find you or a member of your family at the specified delivery address in person, the parcel will be deposited in your letterbox or with a neighbour, provided the dimensions allow it. Alternatively, DHL will transport your shipment to the nearest DHL branch, DHL agency or packing station or to the nearest branch of the service partner in the destination country. You can pick up your shipment according to the DHL notification information. The collection must take place within the period specified on the notification card. After this period, the parcel will be returned to Strenesse.

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