1. General - Scope of application


1.1. For the business relations between Strenesse New GmbH, Eichendorffplatz 3, D-86720 Noerdlingen, Germany ("Strenesse") and the customer ("Customer"), the following General Terms and Conditions shall apply to transactions in the Online Store (www.strenesse.com) in the version valid at the time of the respective order.


1.2. Deviating conditions of the customer are inadmissible, unless we explicitly and in writing agree to their validity in the respective case.


1.3. The Online Store is aimed exclusively at customers of legal age who have their usual place of residence, delivery and billing addresses in Germany, Austria, the Netherlands, Luxembourg, France, Denmark, Belgium, Italy, Poland, Spain, Czech Republic, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia or Hungary and who are consumers within the meaning of the statutory provisions (§13 BGB). According to law, a consumer is a natural person who concludes a legal transaction for the purpose of which the majority cannot be attributed to either his commercial or his self-employed professional activity.



2. Product presentation, ordering process, conclusion of contract


2.1. Product presentation


2.1.1. The presentation of the articles in the Strenesse Online Store is merely an invitation to the customer to make his own, but not a legally binding offer to conclude a purchase contract.


2.1.2. We would like to point out that the coloring of the articles may differ from the presentation in the Online Store.


2.1.3. Unless expressly stated otherwise in the item description, all items will be delivered without the decorations shown.


2.2. Order process


2.2.1. The customer can select products from the assortment of the online store, place them in the shopping basket and go through the ordering steps.


2.2.2.Before finally sending the order, you have the opportunity to check your details and product selection in an order overview and to correct them if necessary.


2.2.3. By clicking the "Buy" button, the customer submits a binding contractual offer to purchase the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order to your specified e-mail address and does not yet represent an acceptance of contract on the part of Strenesse.


2.2.4. Only with the dispatch of the ordered product and the associated dispatch confirmation by e-mail to you a sales contract comes about.


2.2.5. No sales contract is concluded for ordered items which are not included in this shipping confirmation. This can also concern articles which are displayed in the Online Store, but are not available when your order is received, or are out of stock.


2.3. Conclusion of contract


2.3.1. The contract shall be concluded in German, based on German law. The contract text is stored by Strenesse in compliance with data protection. The customer can view his current order as well as his order history in his personal customer account under "Your order".



2.3.2. Strenesse is free not to accept orders placed through the Strenesse Store. Whether an order is accepted is at the discretion of Strenesse. If an online order is not executed by Strenesse, the Strenesse Store informs the customer immediately.

1. General - Scope of application


1.1. For the business relations between Strenesse New GmbH, Eichendorffplatz 3, D-86720 Noerdlingen, Germany ("Strenesse") and the customer ("Customer"), the following General Terms and Conditions shall apply to transactions in the Online Store (www.strenesse.com) in the version valid at the time of the respective order.


1.2. Deviating conditions of the customer are inadmissible, unless we explicitly and in writing agree to their validity in the respective case.


1.3. The Online Store is aimed exclusively at customers of legal age who have their usual place of residence, delivery and billing addresses in Germany, Austria, the Netherlands, Luxembourg, France, Denmark, Belgium, Italy, Poland, Spain, Czech Republic, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia or Hungary and who are consumers within the meaning of the statutory provisions (§13 BGB). According to law, a consumer is a natural person who concludes a legal transaction for the purpose of which the majority cannot be attributed to either his commercial or his self-employed professional activity.



2. Product presentation, ordering process, conclusion of contract


2.1. Product presentation


2.1.1. The presentation of the articles in the Strenesse Online Store is merely an invitation to the customer to make his own, but not a legally binding offer to conclude a purchase contract.


2.1.2. We would like to point out that the coloring of the articles may differ from the presentation in the Online Store.


2.1.3. Unless expressly stated otherwise in the item description, all items will be delivered without the decorations shown.


2.2. Order process


2.2.1. The customer can select products from the assortment of the online store, place them in the shopping basket and go through the ordering steps.


2.2.2.Before finally sending the order, you have the opportunity to check your details and product selection in an order overview and to correct them if necessary.


2.2.3. By clicking the "Buy" button, the customer submits a binding contractual offer to purchase the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order to your specified e-mail address and does not yet represent an acceptance of contract on the part of Strenesse.


2.2.4. Only with the dispatch of the ordered product and the associated dispatch confirmation by e-mail to you a sales contract comes about.


2.2.5. No sales contract is concluded for ordered items which are not included in this shipping confirmation. This can also concern articles which are displayed in the Online Store, but are not available when your order is received, or are out of stock.


2.3. Conclusion of contract


2.3.1. The contract shall be concluded in German, based on German law. The contract text is stored by Strenesse in compliance with data protection. The customer can view his current order as well as his order history in his personal customer account under "Your order".



2.3.2. Strenesse is free not to accept orders placed through the Strenesse Store. Whether an order is accepted is at the discretion of Strenesse. If an online order is not executed by Strenesse, the Strenesse Store informs the customer immediately.

1. General - Scope of application


1.1. For the business relations between Strenesse New GmbH, Eichendorffplatz 3, D-86720 Noerdlingen, Germany ("Strenesse") and the customer ("Customer"), the following General Terms and Conditions shall apply to transactions in the Online Store (www.strenesse.com) in the version valid at the time of the respective order.


1.2. Deviating conditions of the customer are inadmissible, unless we explicitly and in writing agree to their validity in the respective case.


1.3. The Online Store is aimed exclusively at customers of legal age who have their usual place of residence, delivery and billing addresses in Germany, Austria, the Netherlands, Luxembourg, France, Denmark, Belgium, Italy, Poland, Spain, Czech Republic, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia or Hungary and who are consumers within the meaning of the statutory provisions (§13 BGB). According to law, a consumer is a natural person who concludes a legal transaction for the purpose of which the majority cannot be attributed to either his commercial or his self-employed professional activity.



2. Product presentation, ordering process, conclusion of contract


2.1. Product presentation


2.1.1. The presentation of the articles in the Strenesse Online Store is merely an invitation to the customer to make his own, but not a legally binding offer to conclude a purchase contract.


2.1.2. We would like to point out that the coloring of the articles may differ from the presentation in the Online Store.


2.1.3. Unless expressly stated otherwise in the item description, all items will be delivered without the decorations shown.


2.2. Order process


2.2.1. The customer can select products from the assortment of the online store, place them in the shopping basket and go through the ordering steps.


2.2.2.Before finally sending the order, you have the opportunity to check your details and product selection in an order overview and to correct them if necessary.


2.2.3. By clicking the "Buy" button, the customer submits a binding contractual offer to purchase the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order to your specified e-mail address and does not yet represent an acceptance of contract on the part of Strenesse.


2.2.4. Only with the dispatch of the ordered product and the associated dispatch confirmation by e-mail to you a sales contract comes about.


2.2.5. No sales contract is concluded for ordered items which are not included in this shipping confirmation. This can also concern articles which are displayed in the Online Store, but are not available when your order is received, or are out of stock.


2.3. Conclusion of contract


2.3.1. The contract shall be concluded in German, based on German law. The contract text is stored by Strenesse in compliance with data protection. The customer can view his current order as well as his order history in his personal customer account under "Your order".



2.3.2. Strenesse is free not to accept orders placed through the Strenesse Store. Whether an order is accepted is at the discretion of Strenesse. If an online order is not executed by Strenesse, the Strenesse Store informs the customer immediately.

3.Prices, Terms of payment, Retention of title


3.1. All prices as shown at the Online Store are stated in Euros, include the current respective legal VAT, but exclude applicable shipping costs or costs for e.g. gift packaging.


3.2. Strenesse accepts the payment methods as displayed during the order process, such as payment by credit card, payment by PayPal or payment on invoice. The finally offered payment method depends inter alia on the result of conducted credit checks (Data Protection Policy).


3.3. In case of payment by credit card, Strenesse accepts MasterCard, Visa and American Express.


3.4. A payment on invoice is currently only possible for orders up to a maximum purchase value of EUR 599. The order value is due within 14 days upon receipt of the items. If the Customer has already returned specific items listed on the invoice, the price of the returned articles may be deducted from the total invoice amount.


3.5. For purchases by credit card, the amount will be charged from your credit card upon shipment of the items.


3.6. During the ordering process, Strenesse may – given proof of legitimate interest - carry out an automated run credit check and/or validation of billing address upon request by one of the institutions listed below. Depending on the result of this automated credit check and/or billing address validation, Strenesse reserves the right to exclude certain methods of payment in an individual case. Thus, the payment method finally offered by Strenesse may vary from the payment method initially selected by the Customer. In case of an indicated credit risk, Strenesse is entitled to withdraw in full or in part from all existing contracts for which the Customer has not yet paid the order value irrespective of these amounts having fallen due for payment or of receipt of reminders.


These institutions carry out the credit check:


creditPass GmbH

Mehlbeerenstraße 4

D- 82024 Taufkirchen

www.creditpass.de


Bürgel Wirtschaftsinformationen GmbH & Co. KG

Gasstraße 18

D- 22761 Hamburg

www.buergel.de


arvato infoscore GmbH

Rheinstraße 99

D- 76532 Baden-Baden

www.arvato-infoscore.de


Creditreform Boniversum GmbH

Hellersbergstraße 11

D- 41460 Neuss

www.boniversum.de


The billing address validation is carried out by:


DHL Paket GmbH

Sträßchensweg 10

53113 Bonn

www.dhl.com


3.7. If the Customer falls into arrears - that is the Customer fails to meet the payment deadline within 14 days - Strenesse is entitled to demand reminder fees of EUR 5.00 for the 2nd dunning level. Additionally, the Customer is required to reimburse all costs caused by actions necessary to be taken to collect the open claims including legal costs, statutory default interest, expenses, costs occurred for debt collection (e.g. costs for licensed debt collectors and/or commissioned lawyers) and processing costs.


3.8. Until the Customer has paid the full amount of the purchase price, the goods remain the property of Strenesse.




3.Prices, Terms of payment, Retention of title


3.1. All prices as shown at the Online Store are stated in Euros, include the current respective legal VAT, but exclude applicable shipping costs or costs for e.g. gift packaging.


3.2. Strenesse accepts the payment methods as displayed during the order process, such as payment by credit card, payment by PayPal or payment on invoice. The finally offered payment method depends inter alia on the result of conducted credit checks (Data Protection Policy).


3.3. In case of payment by credit card, Strenesse accepts MasterCard, Visa and American Express.


3.4. A payment on invoice is currently only possible for orders up to a maximum purchase value of EUR 599. The order value is due within 14 days upon receipt of the items. If the Customer has already returned specific items listed on the invoice, the price of the returned articles may be deducted from the total invoice amount.


3.5. For purchases by credit card, the amount will be charged from your credit card upon shipment of the items.


3.6. During the ordering process, Strenesse may – given proof of legitimate interest - carry out an automated run credit check and/or validation of billing address upon request by one of the institutions listed below. Depending on the result of this automated credit check and/or billing address validation, Strenesse reserves the right to exclude certain methods of payment in an individual case. Thus, the payment method finally offered by Strenesse may vary from the payment method initially selected by the Customer. In case of an indicated credit risk, Strenesse is entitled to withdraw in full or in part from all existing contracts for which the Customer has not yet paid the order value irrespective of these amounts having fallen due for payment or of receipt of reminders.


These institutions carry out the credit check:


creditPass GmbH

Mehlbeerenstraße 4

D- 82024 Taufkirchen

www.creditpass.de


Bürgel Wirtschaftsinformationen GmbH & Co. KG

Gasstraße 18

D- 22761 Hamburg

www.buergel.de


arvato infoscore GmbH

Rheinstraße 99

D- 76532 Baden-Baden

www.arvato-infoscore.de


Creditreform Boniversum GmbH

Hellersbergstraße 11

D- 41460 Neuss

www.boniversum.de


The billing address validation is carried out by:


DHL Paket GmbH

Sträßchensweg 10

53113 Bonn

www.dhl.com


3.7. If the Customer falls into arrears - that is the Customer fails to meet the payment deadline within 14 days - Strenesse is entitled to demand reminder fees of EUR 5.00 for the 2nd dunning level. Additionally, the Customer is required to reimburse all costs caused by actions necessary to be taken to collect the open claims including legal costs, statutory default interest, expenses, costs occurred for debt collection (e.g. costs for licensed debt collectors and/or commissioned lawyers) and processing costs.


3.8. Until the Customer has paid the full amount of the purchase price, the goods remain the property of Strenesse.




3.Prices, Terms of payment, Retention of title


3.1. All prices as shown at the Online Store are stated in Euros, include the current respective legal VAT, but exclude applicable shipping costs or costs for e.g. gift packaging.


3.2. Strenesse accepts the payment methods as displayed during the order process, such as payment by credit card, payment by PayPal or payment on invoice. The finally offered payment method depends inter alia on the result of conducted credit checks (Data Protection Policy).


3.3. In case of payment by credit card, Strenesse accepts MasterCard, Visa and American Express.


3.4. A payment on invoice is currently only possible for orders up to a maximum purchase value of EUR 599. The order value is due within 14 days upon receipt of the items. If the Customer has already returned specific items listed on the invoice, the price of the returned articles may be deducted from the total invoice amount.


3.5. For purchases by credit card, the amount will be charged from your credit card upon shipment of the items.


3.6. During the ordering process, Strenesse may – given proof of legitimate interest - carry out an automated run credit check and/or validation of billing address upon request by one of the institutions listed below. Depending on the result of this automated credit check and/or billing address validation, Strenesse reserves the right to exclude certain methods of payment in an individual case. Thus, the payment method finally offered by Strenesse may vary from the payment method initially selected by the Customer. In case of an indicated credit risk, Strenesse is entitled to withdraw in full or in part from all existing contracts for which the Customer has not yet paid the order value irrespective of these amounts having fallen due for payment or of receipt of reminders.


These institutions carry out the credit check:


creditPass GmbH

Mehlbeerenstraße 4

D- 82024 Taufkirchen

www.creditpass.de


Bürgel Wirtschaftsinformationen GmbH & Co. KG

Gasstraße 18

D- 22761 Hamburg

www.buergel.de


arvato infoscore GmbH

Rheinstraße 99

D- 76532 Baden-Baden

www.arvato-infoscore.de


Creditreform Boniversum GmbH

Hellersbergstraße 11

D- 41460 Neuss

www.boniversum.de


The billing address validation is carried out by:


DHL Paket GmbH

Sträßchensweg 10

53113 Bonn

www.dhl.com


3.7. If the Customer falls into arrears - that is the Customer fails to meet the payment deadline within 14 days - Strenesse is entitled to demand reminder fees of EUR 5.00 for the 2nd dunning level. Additionally, the Customer is required to reimburse all costs caused by actions necessary to be taken to collect the open claims including legal costs, statutory default interest, expenses, costs occurred for debt collection (e.g. costs for licensed debt collectors and/or commissioned lawyers) and processing costs.


3.8. Until the Customer has paid the full amount of the purchase price, the goods remain the property of Strenesse.




4. Order Handling


Your order will be processed by Strenesse New GmbH:


Strenesse New GmbH

Eichendorffplatz 3

86720 Nördlingen

Germany



4. Order Handling


Your order will be processed by Strenesse New GmbH:


Strenesse New GmbH

Eichendorffplatz 3

86720 Nördlingen

Germany



4. Order Handling


Your order will be processed by Strenesse New GmbH:


Strenesse New GmbH

Eichendorffplatz 3

86720 Nördlingen

Germany



5. Shipping


5.1. All information on the availability, dispatch, delivery of a product are only approximate information and approximate guide values. They do not represent binding or guaranteed dispatch or delivery dates. If Strenesse determines during the processing of your order that the products you have ordered are not available, you will be informed separately by e-mail. A contract for the unavailable goods is not concluded.


5.2. Unless otherwise agreed, delivery shall be made to the delivery address indicated by the Buyer.


5.3. Shipment is carried out by the logistics partner DHL.


5.4. The Strenesse Store delivers at the following shipping costs:


Germany: 4,95 €


Austria / Netherlands / Luxembourg / France / Denmark / Belgium: € 9,95


Italy / Poland / Spain / Czech Republic / Bulgaria / Estonia / Finland / Greece / Ireland / Croatia / Latvia / Lithuania / Malta / Portugal / Romania / Sweden / Slovakia / Slovenia / Hungary: € 13,95


5.5. The delivery period shall be extended in the event of measures within the scope of strike and lockout, as well as in the event of unforeseen obstacles which Strenesse has no influence on and cannot be held responsible for, e.g. operational disruptions, delays in the delivery of essential materials, insofar as such obstacles demonstrably have a considerable influence on the delivery of the goods. This shall also apply if such circumstances occur at subcontractors. The delivery period shall be extended in accordance with the duration of such measures and obstacles.




5. Shipping


5.1. All information on the availability, dispatch, delivery of a product are only approximate information and approximate guide values. They do not represent binding or guaranteed dispatch or delivery dates. If Strenesse determines during the processing of your order that the products you have ordered are not available, you will be informed separately by e-mail. A contract for the unavailable goods is not concluded.


5.2. Unless otherwise agreed, delivery shall be made to the delivery address indicated by the Buyer.


5.3. Shipment is carried out by the logistics partner DHL.


5.4. The Strenesse Store delivers at the following shipping costs:


Germany: 4,95 €


Austria / Netherlands / Luxembourg / France / Denmark / Belgium: € 9,95


Italy / Poland / Spain / Czech Republic / Bulgaria / Estonia / Finland / Greece / Ireland / Croatia / Latvia / Lithuania / Malta / Portugal / Romania / Sweden / Slovakia / Slovenia / Hungary: € 13,95


5.5. The delivery period shall be extended in the event of measures within the scope of strike and lockout, as well as in the event of unforeseen obstacles which Strenesse has no influence on and cannot be held responsible for, e.g. operational disruptions, delays in the delivery of essential materials, insofar as such obstacles demonstrably have a considerable influence on the delivery of the goods. This shall also apply if such circumstances occur at subcontractors. The delivery period shall be extended in accordance with the duration of such measures and obstacles.




5. Shipping


5.1. All information on the availability, dispatch, delivery of a product are only approximate information and approximate guide values. They do not represent binding or guaranteed dispatch or delivery dates. If Strenesse determines during the processing of your order that the products you have ordered are not available, you will be informed separately by e-mail. A contract for the unavailable goods is not concluded.


5.2. Unless otherwise agreed, delivery shall be made to the delivery address indicated by the Buyer.


5.3. Shipment is carried out by the logistics partner DHL.


5.4. The Strenesse Store delivers at the following shipping costs:


Germany: 4,95 €


Austria / Netherlands / Luxembourg / France / Denmark / Belgium: € 9,95


Italy / Poland / Spain / Czech Republic / Bulgaria / Estonia / Finland / Greece / Ireland / Croatia / Latvia / Lithuania / Malta / Portugal / Romania / Sweden / Slovakia / Slovenia / Hungary: € 13,95


5.5. The delivery period shall be extended in the event of measures within the scope of strike and lockout, as well as in the event of unforeseen obstacles which Strenesse has no influence on and cannot be held responsible for, e.g. operational disruptions, delays in the delivery of essential materials, insofar as such obstacles demonstrably have a considerable influence on the delivery of the goods. This shall also apply if such circumstances occur at subcontractors. The delivery period shall be extended in accordance with the duration of such measures and obstacles.




6. Sales Promotions & Price Reductions


6.1. Promotional vouchers and promotional voucher codes are vouchers that Strenesse issues for promotional purposes and that cannot be purchased. Furthermore, a promotional voucher can have a predetermined validity period and/or only applies upon a defined minimum order value (net of returns).


6.2. For these promotional voucher codes, terms and conditions apply as stated on the voucher, in the e-mail and/or at the corresponding websites.


6.3. The order value net of returns may not be lower than the minimum order value as defined for the promotional voucher code. In case, the order value net of returns is lower than the minimum order value, the difference to the minimum order value will be offset against the amount of returned goods.


6.4. Different promotional vouchers cannot be combined.


6.5. Unless otherwise stated, a voucher can be redeemed only once per person.


6.6. Unless otherwise stated, price reductions – e.g. sale campaigns or reductions of specific product groups – are offered within a specified period of time. Items that had been purchased before such a period of time cannot be price-reduced afterwards.




6. Sales Promotions & Price Reductions


6.1. Promotional vouchers and promotional voucher codes are vouchers that Strenesse issues for promotional purposes and that cannot be purchased. Furthermore, a promotional voucher can have a predetermined validity period and/or only applies upon a defined minimum order value (net of returns).


6.2. For these promotional voucher codes, terms and conditions apply as stated on the voucher, in the e-mail and/or at the corresponding websites.


6.3. The order value net of returns may not be lower than the minimum order value as defined for the promotional voucher code. In case, the order value net of returns is lower than the minimum order value, the difference to the minimum order value will be offset against the amount of returned goods.


6.4. Different promotional vouchers cannot be combined.


6.5. Unless otherwise stated, a voucher can be redeemed only once per person.


6.6. Unless otherwise stated, price reductions – e.g. sale campaigns or reductions of specific product groups – are offered within a specified period of time. Items that had been purchased before such a period of time cannot be price-reduced afterwards.




6. Sales Promotions & Price Reductions


6.1. Promotional vouchers and promotional voucher codes are vouchers that Strenesse issues for promotional purposes and that cannot be purchased. Furthermore, a promotional voucher can have a predetermined validity period and/or only applies upon a defined minimum order value (net of returns).


6.2. For these promotional voucher codes, terms and conditions apply as stated on the voucher, in the e-mail and/or at the corresponding websites.


6.3. The order value net of returns may not be lower than the minimum order value as defined for the promotional voucher code. In case, the order value net of returns is lower than the minimum order value, the difference to the minimum order value will be offset against the amount of returned goods.


6.4. Different promotional vouchers cannot be combined.


6.5. Unless otherwise stated, a voucher can be redeemed only once per person.


6.6. Unless otherwise stated, price reductions – e.g. sale campaigns or reductions of specific product groups – are offered within a specified period of time. Items that had been purchased before such a period of time cannot be price-reduced afterwards.




7. Right of Return


7.1. All goods purchased at the Online Store can be returned free of charge within 14 days in Germany and without specifying a reason by sending them to the following address:


ITG Internationale Spedition und Logistik

c/o Strenesse New GmbH

LC 1 Tor 27 - 31

Eichenstrasse 2

85445 Schwaig (Oberding)


7.2. Strenesse bears the costs of the return delivery of goods within Germany if the Customer uses the pre-printed return sticker included with the delivery. If you do not have this return sticker, please contact our customer service.


7.3. By returning the relevant articles to Strenesse, you can also exercise your right of withdrawal within the defined time limit for withdrawal. No separate declaration is additionally necessary to exercise the right of withdrawal.


7.4. Please note that Strenesse only accepts returned goods in their original condition including all original labels attached. Goods must be free from signs of use. All goods that bear clear signs of use (make-up or lipstick stains, odour etc.) and are no longer saleable will not be accepted. Strenesse reserves the right to demand full compensation.

The same terms and conditions apply to price-reduced articles.


7.5. The Online Store only accepts returned goods, which were initially ordered at the Strenesse Online Store.

Returned goods initially purchased in Strenesse stores or at wholesale partners cannot be accepted.




7. Right of Return


7.1. All goods purchased at the Online Store can be returned free of charge within 14 days in Germany and without specifying a reason by sending them to the following address:


ITG Internationale Spedition und Logistik

c/o Strenesse New GmbH

LC 1 Tor 27 - 31

Eichenstrasse 2

85445 Schwaig (Oberding)


7.2. Strenesse bears the costs of the return delivery of goods within Germany if the Customer uses the pre-printed return sticker included with the delivery. If you do not have this return sticker, please contact our customer service.


7.3. By returning the relevant articles to Strenesse, you can also exercise your right of withdrawal within the defined time limit for withdrawal. No separate declaration is additionally necessary to exercise the right of withdrawal.


7.4. Please note that Strenesse only accepts returned goods in their original condition including all original labels attached. Goods must be free from signs of use. All goods that bear clear signs of use (make-up or lipstick stains, odour etc.) and are no longer saleable will not be accepted. Strenesse reserves the right to demand full compensation.

The same terms and conditions apply to price-reduced articles.


7.5. The Online Store only accepts returned goods, which were initially ordered at the Strenesse Online Store.

Returned goods initially purchased in Strenesse stores or at wholesale partners cannot be accepted.




7. Right of Return


7.1. All goods purchased at the Online Store can be returned free of charge within 14 days in Germany and without specifying a reason by sending them to the following address:


ITG Internationale Spedition und Logistik

c/o Strenesse New GmbH

LC 1 Tor 27 - 31

Eichenstrasse 2

85445 Schwaig (Oberding)


7.2. Strenesse bears the costs of the return delivery of goods within Germany if the Customer uses the pre-printed return sticker included with the delivery. If you do not have this return sticker, please contact our customer service.


7.3. By returning the relevant articles to Strenesse, you can also exercise your right of withdrawal within the defined time limit for withdrawal. No separate declaration is additionally necessary to exercise the right of withdrawal.


7.4. Please note that Strenesse only accepts returned goods in their original condition including all original labels attached. Goods must be free from signs of use. All goods that bear clear signs of use (make-up or lipstick stains, odour etc.) and are no longer saleable will not be accepted. Strenesse reserves the right to demand full compensation.

The same terms and conditions apply to price-reduced articles.


7.5. The Online Store only accepts returned goods, which were initially ordered at the Strenesse Online Store.

Returned goods initially purchased in Strenesse stores or at wholesale partners cannot be accepted.




8. Complaint


8.1. If an item you have purchased at the Online Store is faulty, you do have statutory liabilities and rights within the statutory warranty period. This also applies to price-reduced articles.

Please return faulty items alongside a copy of the invoice with a short explanation of the fault in a separate package to the following address:


ITG Internationale Spedition und Logistik

c/o Strenesse New GmbvH

LC 1 Tor 27 - 31

Eichenstrasse 2

85445 Schwaig (Oberding)


If you have any questions, please feel free to contact our customer service.


8.2. Thank you for your understanding that Strenesse can only accept the following complaint reasons:


  • knitting/ weaving flaws

  • defective clasps as zippers (without visible external influences)

  • seam flaws

  • holes and opened seams (not older than 12 months*)

  • discolouration by prints, printed stripes, patches etc.

The following complaint reasons cannot be accepted:


  • clothing shrunk by washing*

  • clothing discoloured (by other products)

  • stains
This does not include clothing that is affected by production faults, which Strenesse will inform you about.

8. Complaint


8.1. If an item you have purchased at the Online Store is faulty, you do have statutory liabilities and rights within the statutory warranty period. This also applies to price-reduced articles.

Please return faulty items alongside a copy of the invoice with a short explanation of the fault in a separate package to the following address:


ITG Internationale Spedition und Logistik

c/o Strenesse New GmbvH

LC 1 Tor 27 - 31

Eichenstrasse 2

85445 Schwaig (Oberding)


If you have any questions, please feel free to contact our customer service.


8.2. Thank you for your understanding that Strenesse can only accept the following complaint reasons:


  • knitting/ weaving flaws

  • defective clasps as zippers (without visible external influences)

  • seam flaws

  • holes and opened seams (not older than 12 months*)

  • discolouration by prints, printed stripes, patches etc.

The following complaint reasons cannot be accepted:


  • clothing shrunk by washing*

  • clothing discoloured (by other products)

  • stains
This does not include clothing that is affected by production faults, which Strenesse will inform you about.

8. Complaint


8.1. If an item you have purchased at the Online Store is faulty, you do have statutory liabilities and rights within the statutory warranty period. This also applies to price-reduced articles.

Please return faulty items alongside a copy of the invoice with a short explanation of the fault in a separate package to the following address:


ITG Internationale Spedition und Logistik

c/o Strenesse New GmbvH

LC 1 Tor 27 - 31

Eichenstrasse 2

85445 Schwaig (Oberding)


If you have any questions, please feel free to contact our customer service.


8.2. Thank you for your understanding that Strenesse can only accept the following complaint reasons:


  • knitting/ weaving flaws

  • defective clasps as zippers (without visible external influences)

  • seam flaws

  • holes and opened seams (not older than 12 months*)

  • discolouration by prints, printed stripes, patches etc.

The following complaint reasons cannot be accepted:


  • clothing shrunk by washing*

  • clothing discoloured (by other products)

  • stains
This does not include clothing that is affected by production faults, which Strenesse will inform you about.

9. Instructions on Withdrawal


9.1. The Customer has the right to withdraw from the contract within 14 days without stating any reasons. The time limit for withdrawal starts upon the day the Customer or a third person named by you acquires physical possession of the items.


9.2. To exercise the right of withdrawal, the Customer has to inform Strenesse by an unmistakable statement e.g. via sending a letter to


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Nördlingen

Deutschland


or via e-mail to service@strenesse.com.


For this purpose, the below sample withdrawal form may be used, but it is not obligatory. To exercise your right of withdrawal within the withdrawal period, it is sufficient to send off this notice before that period has expired.


9.3. Sample Withdrawal Form

If you wish to cancel the contract, you can adjust the example below accordingly and send it to this address:


Strenesse New GmbH Online Store

Eichendorff Square 3

86720 Northern Germany

Germany (German)

E-mail: service@strenesse.com


Revocation form


If you want to cancel the contract, please fill out this form and send it back to us.


I/we hereby cancel the contract concluded by me/us for the purchase of the following goods.


Ordered on:

Received on:

Name:

Address:

_______________________

Signature


9.4. Effects of Withdrawal

In case of withdrawal from the contract, Strenesse reimburses all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs arising from your chosen shipping method other than the standard method of shipping), within 14 days. This period begins upon receipt of the Customer’s notice of withdrawal at Strenesse. For the repayment, the same method of payment is used which the Customer had selected for the initial transaction.


9.4.1. Strenesse may withhold reimbursement until we have received the returned goods. The Customer has to return the relevant items without delay and in any case not later than 14 days from the day on which you inform Strenesse about your withdrawal from this contract.

9.4.2. Strenesse will reimburse to the Customer the costs for returning the goods within

Germany, as long as the Customer uses the pre-printed return sticker included in the order. Otherwise, the Customer bears the costs of sending back the items. The Customer is liable for any diminished value of the returned items if they were handled in a manner other than necessary to establish the characteristics and functionality of the items.



9. Instructions on Withdrawal


9.1. The Customer has the right to withdraw from the contract within 14 days without stating any reasons. The time limit for withdrawal starts upon the day the Customer or a third person named by you acquires physical possession of the items.


9.2. To exercise the right of withdrawal, the Customer has to inform Strenesse by an unmistakable statement e.g. via sending a letter to


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Nördlingen

Deutschland


or via e-mail to service@strenesse.com.


For this purpose, the below sample withdrawal form may be used, but it is not obligatory. To exercise your right of withdrawal within the withdrawal period, it is sufficient to send off this notice before that period has expired.


9.3. Sample Withdrawal Form

If you wish to cancel the contract, you can adjust the example below accordingly and send it to this address:


Strenesse New GmbH Online Store

Eichendorff Square 3

86720 Northern Germany

Germany (German)

E-mail: service@strenesse.com


Revocation form


If you want to cancel the contract, please fill out this form and send it back to us.


I/we hereby cancel the contract concluded by me/us for the purchase of the following goods.


Ordered on:

Received on:

Name:

Address:

_______________________

Signature


9.4. Effects of Withdrawal

In case of withdrawal from the contract, Strenesse reimburses all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs arising from your chosen shipping method other than the standard method of shipping), within 14 days. This period begins upon receipt of the Customer’s notice of withdrawal at Strenesse. For the repayment, the same method of payment is used which the Customer had selected for the initial transaction.


9.4.1. Strenesse may withhold reimbursement until we have received the returned goods. The Customer has to return the relevant items without delay and in any case not later than 14 days from the day on which you inform Strenesse about your withdrawal from this contract.

9.4.2. Strenesse will reimburse to the Customer the costs for returning the goods within

Germany, as long as the Customer uses the pre-printed return sticker included in the order. Otherwise, the Customer bears the costs of sending back the items. The Customer is liable for any diminished value of the returned items if they were handled in a manner other than necessary to establish the characteristics and functionality of the items.



9. Instructions on Withdrawal


9.1. The Customer has the right to withdraw from the contract within 14 days without stating any reasons. The time limit for withdrawal starts upon the day the Customer or a third person named by you acquires physical possession of the items.


9.2. To exercise the right of withdrawal, the Customer has to inform Strenesse by an unmistakable statement e.g. via sending a letter to


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Nördlingen

Deutschland


or via e-mail to service@strenesse.com.


For this purpose, the below sample withdrawal form may be used, but it is not obligatory. To exercise your right of withdrawal within the withdrawal period, it is sufficient to send off this notice before that period has expired.


9.3. Sample Withdrawal Form

If you wish to cancel the contract, you can adjust the example below accordingly and send it to this address:


Strenesse New GmbH Online Store

Eichendorff Square 3

86720 Northern Germany

Germany (German)

E-mail: service@strenesse.com


Revocation form


If you want to cancel the contract, please fill out this form and send it back to us.


I/we hereby cancel the contract concluded by me/us for the purchase of the following goods.


Ordered on:

Received on:

Name:

Address:

_______________________

Signature


9.4. Effects of Withdrawal

In case of withdrawal from the contract, Strenesse reimburses all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs arising from your chosen shipping method other than the standard method of shipping), within 14 days. This period begins upon receipt of the Customer’s notice of withdrawal at Strenesse. For the repayment, the same method of payment is used which the Customer had selected for the initial transaction.


9.4.1. Strenesse may withhold reimbursement until we have received the returned goods. The Customer has to return the relevant items without delay and in any case not later than 14 days from the day on which you inform Strenesse about your withdrawal from this contract.

9.4.2. Strenesse will reimburse to the Customer the costs for returning the goods within

Germany, as long as the Customer uses the pre-printed return sticker included in the order. Otherwise, the Customer bears the costs of sending back the items. The Customer is liable for any diminished value of the returned items if they were handled in a manner other than necessary to establish the characteristics and functionality of the items.



10. Warranties


10.1. If the packaging or the delivered items do show any identifiable defects, the Customer is obliged to immediately submit a claim to the responsible deliverer without prejudice to the Customer’s warranty rights, to refuse acceptance of the goods as well as to contact customer service


by e-mail: service@strenesse.com

by phone: +49 (0)9081-807 404*

(Mon-Fri: 9:00 – 19:00, Sa. 9.00 – 16.00)


or by sending a letter to


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Nördlingen

Deutschland


in order for Strenesse to be able to assert its rights towards the delivery company.


10.2. The risk passes to the Customer with acceptance of the object of delivery.


10.3. The guarantee for defects in the articles sold is based on statutory provisions. This applies regardless of the right of withdrawal in section 9.



10. Warranties


10.1. If the packaging or the delivered items do show any identifiable defects, the Customer is obliged to immediately submit a claim to the responsible deliverer without prejudice to the Customer’s warranty rights, to refuse acceptance of the goods as well as to contact customer service


by e-mail: service@strenesse.com

by phone: +49 (0)9081-807 404*

(Mon-Fri: 9:00 – 19:00, Sa. 9.00 – 16.00)


or by sending a letter to


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Nördlingen

Deutschland


in order for Strenesse to be able to assert its rights towards the delivery company.


10.2. The risk passes to the Customer with acceptance of the object of delivery.


10.3. The guarantee for defects in the articles sold is based on statutory provisions. This applies regardless of the right of withdrawal in section 9.



10. Warranties


10.1. If the packaging or the delivered items do show any identifiable defects, the Customer is obliged to immediately submit a claim to the responsible deliverer without prejudice to the Customer’s warranty rights, to refuse acceptance of the goods as well as to contact customer service


by e-mail: service@strenesse.com

by phone: +49 (0)9081-807 404*

(Mon-Fri: 9:00 – 19:00, Sa. 9.00 – 16.00)


or by sending a letter to


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Nördlingen

Deutschland


in order for Strenesse to be able to assert its rights towards the delivery company.


10.2. The risk passes to the Customer with acceptance of the object of delivery.


10.3. The guarantee for defects in the articles sold is based on statutory provisions. This applies regardless of the right of withdrawal in section 9.



11. Liability


11.1. Strenesse is only liable for purpose and high negligence; in cases of minor negligence Strenesse is only liable for damages resulting from injury to life, physical injury, harm to human health or from the breach of an essential contractual obligation.


11.2. An essential contractual obligation is an obligation whose fulfilment is a prerequisite for enabling the proper execution of the contract in the first place, and on which the contractual partner regularly relies and may rely on. If this is violated, the liability of Strenesse is limited to the compensation for the foreseeable, typically occurring damage.


11.3. The limitation of liability arising from the above stated is not applicable if Strenesse maliciously failed to disclose a defect or has assumed a guarantee for the condition of the goods. The same applies to claims from the Product Liability Law.



11. Liability


11.1. Strenesse is only liable for purpose and high negligence; in cases of minor negligence Strenesse is only liable for damages resulting from injury to life, physical injury, harm to human health or from the breach of an essential contractual obligation.


11.2. An essential contractual obligation is an obligation whose fulfilment is a prerequisite for enabling the proper execution of the contract in the first place, and on which the contractual partner regularly relies and may rely on. If this is violated, the liability of Strenesse is limited to the compensation for the foreseeable, typically occurring damage.


11.3. The limitation of liability arising from the above stated is not applicable if Strenesse maliciously failed to disclose a defect or has assumed a guarantee for the condition of the goods. The same applies to claims from the Product Liability Law.



11. Liability


11.1. Strenesse is only liable for purpose and high negligence; in cases of minor negligence Strenesse is only liable for damages resulting from injury to life, physical injury, harm to human health or from the breach of an essential contractual obligation.


11.2. An essential contractual obligation is an obligation whose fulfilment is a prerequisite for enabling the proper execution of the contract in the first place, and on which the contractual partner regularly relies and may rely on. If this is violated, the liability of Strenesse is limited to the compensation for the foreseeable, typically occurring damage.


11.3. The limitation of liability arising from the above stated is not applicable if Strenesse maliciously failed to disclose a defect or has assumed a guarantee for the condition of the goods. The same applies to claims from the Product Liability Law.



12. Disclaimer of Liability for External Links


12.1. Strenesse expressly declares that it has no influence on the composition and content of externally linked websites. Strenesse will not be liable for content and information provided, and cannot guarantee for the content to be correct, up to date or complete. Solely the respective supplier or operator of the websites is responsible for the contents of these websites.


12.2. Constant checking on the contents of the externally linked pages is not considered reasonable without specific indications of illegal infringement. Strenesse will immediately remove such contents upon becoming aware of any infringements.



13. Data Protection


Strenesse attributes high importance to the application of a legitimate data processing aiming at the protection of the Customer’s personal information (Data Protection Policy).




12. Disclaimer of Liability for External Links


12.1. Strenesse expressly declares that it has no influence on the composition and content of externally linked websites. Strenesse will not be liable for content and information provided, and cannot guarantee for the content to be correct, up to date or complete. Solely the respective supplier or operator of the websites is responsible for the contents of these websites.


12.2. Constant checking on the contents of the externally linked pages is not considered reasonable without specific indications of illegal infringement. Strenesse will immediately remove such contents upon becoming aware of any infringements.



13. Data Protection


Strenesse attributes high importance to the application of a legitimate data processing aiming at the protection of the Customer’s personal information (Data Protection Policy).




12. Disclaimer of Liability for External Links


12.1. Strenesse expressly declares that it has no influence on the composition and content of externally linked websites. Strenesse will not be liable for content and information provided, and cannot guarantee for the content to be correct, up to date or complete. Solely the respective supplier or operator of the websites is responsible for the contents of these websites.


12.2. Constant checking on the contents of the externally linked pages is not considered reasonable without specific indications of illegal infringement. Strenesse will immediately remove such contents upon becoming aware of any infringements.



13. Data Protection


Strenesse attributes high importance to the application of a legitimate data processing aiming at the protection of the Customer’s personal information (Data Protection Policy).




14. Applicable Law and Jurisdiction


14.1. In case a provision stated in the present General Terms and Conditions should be or become invalid, the validity of the remaining clauses will be left unaffected thereby. For the invalid provision or regulatory gap of the present General Terms and Conditions, relevant legal provisions do apply.


14.2. All contracts between Strenesse New GmbH and the client are subject to German law with the exclusion of the UN Sales Convention. The statutory provisions to limit the choice of law and to apply mandatory provisions particularly by the country in which the client as a consumer has his habitual residence remain unaffected.


14.3.The contract of purchase will be concluded in German language, even if the General Terms and Conditions are available in different languages.


14.4. For jurisdiction, relevant statutory provisions do apply.


14.5. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.



14. Applicable Law and Jurisdiction


14.1. In case a provision stated in the present General Terms and Conditions should be or become invalid, the validity of the remaining clauses will be left unaffected thereby. For the invalid provision or regulatory gap of the present General Terms and Conditions, relevant legal provisions do apply.


14.2. All contracts between Strenesse New GmbH and the client are subject to German law with the exclusion of the UN Sales Convention. The statutory provisions to limit the choice of law and to apply mandatory provisions particularly by the country in which the client as a consumer has his habitual residence remain unaffected.


14.3.The contract of purchase will be concluded in German language, even if the General Terms and Conditions are available in different languages.


14.4. For jurisdiction, relevant statutory provisions do apply.


14.5. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.



14. Applicable Law and Jurisdiction


14.1. In case a provision stated in the present General Terms and Conditions should be or become invalid, the validity of the remaining clauses will be left unaffected thereby. For the invalid provision or regulatory gap of the present General Terms and Conditions, relevant legal provisions do apply.


14.2. All contracts between Strenesse New GmbH and the client are subject to German law with the exclusion of the UN Sales Convention. The statutory provisions to limit the choice of law and to apply mandatory provisions particularly by the country in which the client as a consumer has his habitual residence remain unaffected.


14.3.The contract of purchase will be concluded in German language, even if the General Terms and Conditions are available in different languages.


14.4. For jurisdiction, relevant statutory provisions do apply.


14.5. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.



15. Customer Service


Strenesse attaches high importance to your satisfaction. Please contact our customer service for all aspects of the Online Store or questions about these General Terms and Conditions:


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Noerdlingen

Deutschland


E-mail: service@strenesse.com

Phone: +49 (0)9081- 807 404*

(Mon-Fri: 9.00 – 19.00, Sa. 9.00 – 16.00)


Strenesse will process your request as quickly as possible.



15. Customer Service


Strenesse attaches high importance to your satisfaction. Please contact our customer service for all aspects of the Online Store or questions about these General Terms and Conditions:


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Noerdlingen

Deutschland


E-mail: service@strenesse.com

Phone: +49 (0)9081- 807 404*

(Mon-Fri: 9.00 – 19.00, Sa. 9.00 – 16.00)


Strenesse will process your request as quickly as possible.



15. Customer Service


Strenesse attaches high importance to your satisfaction. Please contact our customer service for all aspects of the Online Store or questions about these General Terms and Conditions:


Strenesse New GmbH Online Store

Eichendorffplatz 3

86720 Noerdlingen

Deutschland


E-mail: service@strenesse.com

Phone: +49 (0)9081- 807 404*

(Mon-Fri: 9.00 – 19.00, Sa. 9.00 – 16.00)


Strenesse will process your request as quickly as possible.



16. Website Owner


The website on the domain www.strenesse.com is owned and operated by

Strenesse New GmbH

Eichendorffplatz 3

D- 86720 Noerdlingen


Phone: +49 (0)9081- 807 0*

E-mail: info@strenesse.com



Registered offices: Noerdlingen

Registration court: Augsburg, HRB 31106

VAT number: DE309576656

Tax number: 152/137/70214

CEO: Micaela Sabatier, Dr. Hubert Ampferl



16. Website Owner


The website on the domain www.strenesse.com is owned and operated by

Strenesse New GmbH

Eichendorffplatz 3

D- 86720 Noerdlingen


Phone: +49 (0)9081- 807 0*

E-mail: info@strenesse.com



Registered offices: Noerdlingen

Registration court: Augsburg, HRB 31106

VAT number: DE309576656

Tax number: 152/137/70214

CEO: Micaela Sabatier, Dr. Hubert Ampferl



16. Website Owner


The website on the domain www.strenesse.com is owned and operated by

Strenesse New GmbH

Eichendorffplatz 3

D- 86720 Noerdlingen


Phone: +49 (0)9081- 807 0*

E-mail: info@strenesse.com



Registered offices: Noerdlingen

Registration court: Augsburg, HRB 31106

VAT number: DE309576656

Tax number: 152/137/70214

CEO: Micaela Sabatier, Dr. Hubert Ampferl



17. Modifications


Strenesse New GmbH reserves the right to modify these General Terms and Conditions from time to time.


Date: May 2019

Call to Deutsche Telekom landline (Germany), prices from mobile or landline providers may vary.

17. Modifications


Strenesse New GmbH reserves the right to modify these General Terms and Conditions from time to time.


Date: May 2019

Call to Deutsche Telekom landline (Germany), prices from mobile or landline providers may vary.

17. Modifications


Strenesse New GmbH reserves the right to modify these General Terms and Conditions from time to time.


Date: May 2019

Call to Deutsche Telekom landline (Germany), prices from mobile or landline providers may vary.
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