WITHDRAWAL & RETURNS

PART A – EUROPEAN UNION (STATUTORY RIGHT OF WITHDRAWAL)

This Part A applies exclusively to consumers within the European Union.

1) At a glance: How to withdraw and return (service information)

NOTIFY US OF YOUR WITHDRAWAL

Please inform us within 14 days of receiving the goods that you wish to withdraw from the contract – e.g. by email to shop@strenesse.com (alternatively by letter). No reasons are required.

RETURN THE GOODS

Please send the goods back no later than 14 days after you have notified us of your withdrawal to the following returns address:

CCS Express GmbH
c/o STRENESSE
Lilienthalstraße 8
85399 Hallbergmoos
Germany

RETURN COSTS / PROOF OF DISPATCH

You bear the direct costs of returning the goods. We do not provide free return labels. Please keep proof of dispatch (posting receipt/tracking).

REFUND

After we receive your withdrawal notice, we will refund payments in accordance with the withdrawal information below. We may withhold the refund until we have received the goods back or you have provided evidence that you have sent the goods back.

2) Withdrawal information (for EU consumers)

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

Brand House Production GmbH
Theresienstraße 1
80333 Munich
Germany
Phone: +49 89 20 5008 5161
Email: shop@strenesse.com

by means of a clear statement (e.g. by email or by letter) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

NOTE ON DELIVERY COSTS IN CASE OF PARTIAL WITHDRAWAL / PARTIAL RETURN

If you do not withdraw from the entire order and keep at least one item, the originally charged delivery costs are generally not refunded, as the delivery would have been incurred for the item(s) you keep.

RETURN OF THE GOODS / RETURN COSTS

You must send back the goods without undue delay and in any event no later than fourteen (14) days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You bear the direct costs of returning the goods. We do not provide free return labels.

RETURNS ADDRESS (FOR RETURNS ONLY):

CCS Express GmbH
c/o STRENESSE
Lilienthalstraße 8
85399 Hallbergmoos
Germany

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3) Model withdrawal form

To:

Brand House Production GmbH
Theresienstraße 1
80333 Munich
Germany
Email: shop@strenesse.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

___________________________________________________________

Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s): _______________________________________

Address of consumer(s): _____________________________________

___________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

______________________    Date: ______________________

(*) Delete as appropriate.

PART B – UNITED STATES (VOLUNTARY RETURN POLICY)

This Part B applies exclusively to customers in the United States of America.

Please note: There is no statutory right of withdrawal for online purchases under U.S. law. The following return policy is offered voluntarily by STRENESSE.

1) Return eligibility

You may return eligible items within fourteen (14) days of receipt. To be eligible for a return, the following conditions must be met:

  • Items must be unworn, unwashed and in their original condition.
  • All tags and labels must still be attached.
  • Items must be returned in their original packaging.

Items that do not meet these conditions will not be accepted and will be returned to you at your expense.

2) How to initiate a return

To initiate a return, please contact us before sending back the goods:

Brand House Production GmbH
Email: shop@strenesse.com
Phone: +49 89 20 5008 5161

Please include:
  • Your order number
  • The item(s) you wish to return
  • The reason for the return (optional, but helpful)

We will confirm your return request and provide you with the return instructions and shipping address.

Please do not send goods back without prior notification. Unannounced returns may not be processed.

3) Return shipping

Return shipping costs are the sole responsibility of the customer. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Please keep your proof of dispatch (posting receipt/tracking number) until the refund has been processed.

4) Customs, duties and taxes

Any import duties, customs fees or taxes that were charged upon delivery of your order to the United States are non-refundable. These charges are levied and collected by U.S. customs authorities and not by STRENESSE. We have no ability to refund charges collected by third-party government agencies.

5) Refund processing

Once we receive and inspect your returned items at our warehouse in Germany, we will notify you by email whether your return has been approved.

  • Approved returns: Refunds will be processed within fourteen (14) days of receiving the returned goods. The refund will be issued to the original payment method in USD.
  • Rejected returns: If the returned items do not meet the eligibility conditions (see section 1), we will notify you and return the goods to you at your expense.

Please note: Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

6) Partial returns

If you return only some items from an order, the originally charged shipping costs are generally not refunded.

7) Exchanges

We do not offer direct exchanges for US orders. If you would like a different size or product, please return the original item and place a new order.

8) Defective or incorrect items

If you receive a defective or incorrect item, please contact us immediately at shop@strenesse.com with:
  • Your order number
  • A description of the issue
  • Photos of the defective/incorrect item

We will arrange a solution (replacement or refund) at no additional cost to you, including return shipping.

RETURN ADDRESS (FOR ALL RETURNS):

CCS Express GmbH
c/o STRENESSE
Lilienthalstraße 8
85399 Hallbergmoos
Germany