Terms of service

Brand House Production GmbH (hereinafter "we" / the "Seller")
Status: 31.12.2025

1. Scope and Definitions

1.1 These Terms and Conditions ("T&C") apply to all orders of goods (in particular clothing/fashion items) placed via our online shop. Any conflicting or additional terms of the customer shall not become part of the contract unless we expressly agree to their validity.

1.2 A "Consumer" is any natural person who enters into a legal transaction predominantly for purposes that are outside his/her trade, business or profession. An "Entrepreneur" is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his/her commercial or self-employed professional activity.

2. Conclusion of Contract

2.1 The presentation of products in our online shop does not constitute a binding offer but an invitation to place an order.

2.2 By completing the checkout process and submitting the order (e.g., by clicking "place order subject to payment" or similar), you submit a binding offer to purchase the goods contained in your shopping cart.

2.3 We may accept your offer within five (5) days by

  • sending an order confirmation in text form (e.g., by email), or
  • dispatching/delivering the goods, or
  • requesting payment from you.

The contract is concluded at the time the first of these acceptance actions occurs. If we do not accept within the stated period, your offer is deemed not accepted and is no longer binding.

2.4 PayPal: If you choose a PayPal payment method, payment processing is carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg, subject to PayPal's terms. Depending on the checkout flow, the contract may be concluded upon submission of the order in conjunction with the payment instruction, and in any event no later than our acceptance pursuant to section 2.3.

2.5 Order data / contract text: We store the order data and provide you with the essential contractual information in text form (usually by email). We do not owe any further permanent online availability of the contract text. If a customer account is used, orders may be viewed there, insofar as technically provided.

2.6 Input errors: You can correct your entries at any time before submitting the order by using the correction options provided in the cart and checkout.

2.7 The contract language is the language selectable/displayed in the shop.

2.8 Communication generally takes place by email. You must ensure that the email address provided is correct and that emails can be received (e.g., spam filters).

3. Right of Withdrawal / Return Policy

3.1 Right of Withdrawal for EU Consumers:
Consumers within the European Union generally have a statutory right of withdrawal for distance selling contracts. Details on scope, deadlines, exercise and consequences of withdrawal are set out in our withdrawal information/withdrawal policy which is provided during the ordering process.

3.2 Voluntary Return Policy for US Customers:
Customers in the United States do not have a statutory right of withdrawal under US law. However, we offer a voluntary 14-day return policy. You may return eligible items within 14 days of receipt, provided the items are unworn, unwashed, in their original condition and all tags and labels are still attached. The following conditions apply:

  (a) Return shipping costs are the sole responsibility of the customer.
  (b) Any import duties, customs fees or taxes paid upon delivery to the United States are non-refundable, as these are collected by U.S. customs authorities and not by the Seller.
  (c) Refunds will be processed within 14 days of receiving the returned goods at our warehouse and will be issued to the original payment method.
  (d) To initiate a return, the customer must contact us at shop@strenesse.com with the order number before sending back the goods.

3.3 A return or withdrawal shall not affect any promotional voucher conditions (see section 9).

4. Prices and Payment

4.1 Prices for customers within the European Union:
All prices are final prices in EUR and include statutory VAT. Shipping costs are shown separately, at the latest during checkout.

4.2 Prices for customers in the United States:
All prices are displayed in USD. Prices do not include import duties, customs fees or taxes that may be levied by U.S. customs authorities upon arrival. Such charges are the sole responsibility of the customer. Applicable shipping costs are shown separately during checkout.

4.3 The payment methods offered are displayed during the ordering process.

4.4 Shopify Payments: For payment methods offered via "Shopify Payments", payment processing is carried out via Stripe Payments Europe Ltd., Dublin (Ireland). Stripe may use additional payment service providers for processing; where applicable, this will be indicated during checkout.

5. Delivery, Delivery Area, Shipping

5.1 Delivery area: We deliver to delivery addresses within the European Union (EU) and to the United States of America (USA).

5.2 Delivery is made to the delivery address specified during checkout. The address confirmed by you in checkout is decisive; for certain PayPal flows, the delivery address stored with PayPal may be decisive.

5.3 Delivery times:
  (a) EU deliveries: Delivery times are stated on the respective product pages and/or during checkout.
  (b) US deliveries: Estimated delivery time is 7–14 business days from dispatch. Delivery times may be extended due to customs processing.

5.4 Failed delivery: If delivery fails for reasons attributable to you (e.g., incorrect address, refusal of acceptance, non-collection), we may charge you the reasonable additional costs incurred. In case of withdrawal (EU) or return (US), the respective return shipping cost rules apply.

5.5 Passing of risk:
  • Consumers (EU): The risk of accidental loss or deterioration passes to you only upon handover of the goods to you or to an authorised recipient.
  • US Customers: The risk of accidental loss or deterioration passes upon handover of the goods to the international carrier at our warehouse in Germany. The customer bears the risk during international transit.
  • Entrepreneurs: The risk passes once we hand over the goods to the carrier/forwarder.

5.6 Customs and Import Duties (US orders):
Orders shipped to the United States may be subject to import duties, customs fees and taxes levied by U.S. customs authorities. These charges are not included in the product price or shipping costs and are the sole responsibility of the recipient. The Seller has no control over these charges and cannot predict their exact amount.

5.7 Availability / self-supply: If, by way of exception, an item is unavailable because we are not supplied properly or in time despite a proper covering transaction and we are not responsible for the non-supply, we may withdraw from the contract. We will inform you without undue delay and refund any payments already made without undue delay.

5.8 Self-collection is not offered.

6. Retention of Title

The goods remain our property until full payment has been received.

7. Warranty / Defects

Statutory defect rights apply unless otherwise provided below.

7.1 Towards Entrepreneurs:
  • We may choose the type of subsequent performance (repair or replacement).
  • For new goods, the limitation period for defect claims is one (1) year from delivery.
  • For used goods, defect claims are excluded.
  • Replacement delivery does not restart the limitation period.

7.2 The above limitations do not apply in cases of intent, fraudulent concealment, injury to life, body or health, mandatory liability, and in statutory mandatory cases.

7.3 Merchants are subject to the duty to inspect and give notice of defects pursuant to section 377 German Commercial Code (HGB).

7.4 Consumers/customers are requested to report obvious transport damage to the carrier and to inform us; failure to do so does not affect statutory rights.

8. Liability

8.1 We are liable without limitation in cases of intent or gross negligence, for culpable injury to life, body or health, in the event of an assumed guarantee, and in cases of mandatory statutory liability (e.g., under the Product Liability Act).

8.2 In cases of slightly negligent breach of essential contractual obligations, our liability is limited to the typically foreseeable damage. Essential obligations are obligations whose fulfilment is a prerequisite for the proper performance of the contract and on which the customer may regularly rely.

8.3 Otherwise, liability is excluded.

8.4 The above liability rules also apply in favour of our legal representatives and vicarious agents.

9. Promotional Vouchers (Discount/Promo Codes)

9.1 Promotional vouchers issued free of charge as part of marketing campaigns may only be redeemed in the online shop, within the stated validity period and subject to the respective voucher conditions.

9.2 Unless expressly stated otherwise, promotional vouchers are intended for Consumers only.

9.3 Redemption must take place during checkout; subsequent crediting is excluded.

9.4 The order value must be at least equal to the voucher value; any remaining balance is not paid out.

9.5 In the event of (partial) returns following withdrawal or voluntary return, a promotional voucher is not paid out; where the voucher is subject to conditions (e.g., minimum order value), the granted discount may be adjusted accordingly.

9.6 No cash payout and no interest. If vouchers are personalised, they are non-transferable; we may verify entitlement.

10. Gift Vouchers

10.1 Gift vouchers purchased for consideration may be redeemed in our online shop unless otherwise stated on the voucher.

10.2 Gift vouchers and remaining balances can be redeemed until the end of the third calendar year following the year of purchase.

10.3 Redemption is only possible during checkout before completion of the order; subsequent set-off/crediting is excluded.

10.4 Gift vouchers may only be used to purchase goods, not additional gift vouchers.

10.5 If the voucher balance is insufficient, the difference can be paid using an offered payment method. No cash payout and no interest.

10.6 Gift vouchers are generally transferable; we may discharge our obligation with releasing effect to the respective holder who redeems the voucher, unless we are aware (or grossly negligently unaware) of a lack of entitlement.

11. Governing Law

11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2 For Consumers within the EU, this choice of law applies only insofar as mandatory consumer protection provisions of the state of habitual residence are not overridden.

11.3 For customers in the United States, this choice of law applies to the fullest extent permitted by applicable law. Nothing in these T&C shall limit or exclude any mandatory consumer protection rights that may apply under the laws of the customer's state of residence, including but not limited to the laws of the State of California.

12. Jurisdiction

12.1 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is our registered office. We are also entitled to bring proceedings at the customer's place of business.

12.2 For US customers: Any disputes arising from or in connection with these T&C or any order shall be subject to the jurisdiction of the competent courts at the Seller's registered office in Germany, to the extent permitted by applicable law.

13. Alternative Dispute Resolution (Consumers)

13.1 EU Consumers: We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

13.2 US Customers: For complaints or concerns regarding your order, please contact us at shop@strenesse.com. We will endeavour to resolve any disputes amicably.